About Splash

FAQ

MY FIRST REFINERY CLASS?

We suggest you arrive 15 minutes before your class to allow yourself time to get changed, familiarise yourself with the studio and have a quick chat with our staff about your fitness levels and how to use the equipment.

What shall I wear?

Wear what you feel comfortable in that does not restrict movement. Gym clothing is fine. You will be moving a lot in most classes so be prepared to get hot and sweaty. Most classes are barefoot so wear what you feel comfortable to arrive in and if you can please don't wear heels!

What should I bring to class?

A bottle of water a towel and a smile!

HOW DO I BOOK MY FIRST TIME £5 CLASS?

Once you have registered and created your Refinery account you are ready to book your first time £5 session. To book simply click on CLASSES at the top left hand corner of the website, select studio and class type from the drop down menu and click BOOK to secure your space in the class of your choice. If the class you wish to take is currently showing as fully booked, simply click WAIT LIST. The system will know that you are booking a class for the first time and will charge 5 Ponds automatically. The rule is the same for the the introductory £35 unlimited offer.

Why isn’t the same type of class offered at the same time everyday?

We understand that some people like to workout at the same time, in the same way, with the same instructor (hopefully in different clothes) everyday, but at the Refinery we’re going to try and change that mindset. Our bodies love to find a rut and stay there. If you move your body in the same way, at the same time, everyday, you’re probably bored, and your body isn’t working as hard or effectively as it was when you first started that routine. You’re in a rut. One of our goals is to keep your body on its toes, so that it’s constantly having to adjust to what you’re doing. Cross-training your body is ideal for better fitness results.

What should I do before class when I get to the studio and what about after class?

BEFORE CLASS: Silence your cell phone and leave it with your things in the changing rooms. If you are a doctor or a parent and must keep your phone with you, keep it on silence and LEAVE THE ROOM TO TALK or TEXT. Put your belongings in the changing rooms and find a spot in class. If you are unsure where to go, just ask! Tell your instructor about any health conditions or injuries you have (even if you haven’t told anyone else). And if you have to leave early, try and find a spot near the door.

AFTER CLASS: Wipe off all equipment. Sweat is sexy on you, not on our equipment. And please put away any toys you take out!

​What else should I know?

We are not a huge studio with a huge staff. Please help us out by wiping down and putting away any equipment you use. We also really love members who help keep the toilets and changing room clean. Please take all your belongings from the dressing room and restrooms after you use them. We have lockers in the changing rooms for you to store your stuff in during class. We are not responsible for lost items.

What should I do if I want to take a class? How do I book?

Once you buy one of our class pass packages , check out our schedule and decide what class you want to start with. You can either sign up on-line or just come on down to the studio. If a class is full, you can also sign up for the online waitlist. If a spot opens up, you’ll immediately be placed in the class and notified via email. Please review our cancellation policy for more details.

​I am new to fitness class and yoga, what class should I go for?

We at the Refinery are very aware that some people are not used to using studios to get fit and some have never tried yoga and Pilates. So we have provided a varied mix of classes at all different levels so that we hope you will be able to find something that suits your needs and that you find both fun and exciting.

​What should I do if I have a question or concern?

We want to hear from you if there is something we are doing well or not so well. Please feel free to email us at info@therefinerye9.com